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Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return. If you collected your product in store or had a small item home delivered, you can simply take it to one of our stores to return it with your proof of purchase (this can be your store receipt, confirmation email or order number).
You have 14 calendar days after item delivery to notify us that you want to return your product. Your return will go through quality check.
If your item meets all the requirements, your return can be initiated by calling Customer Service at the number : +440745 508 3634(for UK customers) +8801631-676012(For BD customers)
We are sorry if your item is damaged or faulty, please return back to one of our stores or call our contact centre on +0745 508 3634 who will be happy to help.
The following products cannot be returned:
1. Underwaer
2. Swimwear
3. Skincare, Cosmetics & Perfumes
4. Personal hygiene items such as earrings, wigs and combs and cloths.
5. Consumables such as cigars and beverages.